Lumier Studios

Privacy Policy

Effective Date: January 29, 2026 | Last Updated: January 29, 2026

Summary: Lumier Studios respects your privacy. We collect minimal data necessary to provide our services, never sell your information, and give you control over your data. This policy explains what we collect, why, and how we protect it.

1. Introduction

Lumier Studios ("we," "our," or "us") operates the website lumierstudios.com (the "Site") and provides AI-powered cinematic commercial production services (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our Services.

By accessing our Site or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Site or Services.

2. Information We Collect

2.1 Information You Provide Directly

Contact Information: Name, email address, phone number, and company name when you fill out contact forms, book consultations, or use our ROI calculator.
Project Information: Details about your business, marketing goals, current ad spend, and creative requirements when engaging our Services.
Payment Information: Billing address and payment details processed securely through third-party payment processors (Stripe, PayPal). We do not store complete credit card numbers.
Communications: Records of correspondence when you contact us via email, phone, or messaging platforms.

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze Site performance, and remember your preferences. See Section 7 for details.

2.3 Information from Third Parties

Scheduling Platforms: When you book through Calendly, we receive your appointment details and contact information.
Analytics Providers: Aggregated data from Google Analytics about Site traffic and user behavior.
Social Media: If you interact with our social media profiles, we may receive limited profile information based on your privacy settings.

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: To provide, personalize, and improve our production services.
Communication: To respond to inquiries, send project updates, and provide customer support.
Business Operations: To process payments, manage contracts, and fulfill our obligations.
Marketing: To send promotional materials, newsletters, and service updates (with your consent where required). You may opt out at any time.
Analytics: To understand how users interact with our Site and improve functionality.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Protection: To detect, prevent, and address fraud, security issues, and technical problems.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in these limited circumstances:

Service Providers: Third-party vendors who assist in our operations (hosting, payment processing, email delivery, analytics) under strict confidentiality agreements.
Professional Advisors: Lawyers, accountants, and consultants as necessary for business operations.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
Legal Requirements: When required by law, subpoena, or court order, or to protect our rights, safety, or property.
With Your Consent: For any purpose you specifically authorize.

5. AI-Generated Content and Data

Our Services utilize artificial intelligence technologies for video production. Regarding AI-related data:

Client Content: Scripts, brand assets, and creative materials you provide are used solely for your project and are not used to train general AI models.
Output Ownership: AI-generated content created for your project becomes your property upon full payment, subject to our Terms of Service.
Data Retention: Project files are retained for 90 days after project completion for revision purposes, then securely deleted unless you request extended storage.

6. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for data transmission
Secure cloud storage with encryption at rest
Access controls and authentication protocols
Regular security assessments and updates
Employee training on data protection

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your personal information.

7. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies: Required for Site functionality (session management, security).
Analytics Cookies: Help us understand Site usage (Google Analytics).
Functional Cookies: Remember your preferences and settings.
Marketing Cookies: Track effectiveness of our advertising (if applicable).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal retention requirements).
Portability: Request a machine-readable copy of your data.
Opt-Out: Unsubscribe from marketing communications at any time.
Restriction: Request limitation of processing in certain circumstances.

To exercise these rights, contact us at privacy@lumierstudios.com. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

To submit a CCPA request, email privacy@lumierstudios.com with "CCPA Request" in the subject line.

10. International Transfers

If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to such transfers. We implement appropriate safeguards to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

12. Data Retention

We retain personal information for as long as necessary to:

Provide our Services and maintain business relationships
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

Typical retention periods:

Contact form submissions: 2 years
Client project data: Duration of relationship + 3 years
Financial records: 7 years (as required by law)
Marketing preferences: Until you opt out

13. Third-Party Links

Our Site may contain links to third-party websites (Calendly, social media platforms, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Material changes will be communicated via email or prominent Site notice. Your continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lumier Studios
Email: privacy@lumierstudios.com
General Inquiries: hello@lumierstudios.com